The assessment journey

The NES assessment is a journey of progression and improvement which enables your organisation to be more competitive in an increasingly global economy.

EY will:

  • Work with your organisation to assess where you are along your EDI journey
  • Provide you with valuable information as to how you compare to others in your industry
  • Identify where you are doing well and where improvements may be needed
  • Provide support and evidence to your organisation, so that you can demonstrate to employees, stakeholders and clients, that the principles of the Standard are being implemented
  • Assist you to develop an EDI strategic delivery plan for your organisation



  • Scoping meeting and self assessment

  • Pre-assessment

  • Document Submission

  • Document Review

  • On-site interviews

  • Final review and recommendations

What you can expect from EY

  • Set expectations for the assessment process
  • Present the full process and map out the assessment journey
  • Answer any questions which you may have
  • Agree verbal and written report formats
  • Agree timescales
  • Discuss document submission
  • Present the self assessment template
  • Discuss whether an online survey is necessary and advisable for your organisation
  • Discuss online survey participants (if applicable)
  • Agree next steps

What you need to do

  • Arrange a scoping meeting with your assessor
  • Decide who should be at the meeting. This is an opportunity for key people to be involved at an early stage and to ask any questions that you might have
  • Prepare for your scoping meeting by ensuring that the key people in your organisation have familiarised themselves with the NES criteria and considered what your organisation is doing to meet the requirements
  • Draft a list of questions in advance of the meeting to ensure that all important topics are covered
  • Work with your assessor during the scoping meeting to set timescales for all activities and agree how you will collate, reference and present your evidence

What you can expect from EY

  • Determine what pre-assessment support is required
  • Provide additional guidance and recommendations to assist you in the evidence collection process
  • Spot check evidence against a range of competencies
  • Provide guidance against levels and ranges of evidence prepared
  • Complete a gap analysis
  • Confirm next steps and agree date for evidence submission
  • Send online survey to agreed participants (if applicable)

What you need to do

  • Prepare a draft of evidence across a range of competencies
  • Identify any which that require further interpretation
  • Identify any areas of particular difficulty, either in collecting evidence or in understanding requirements
  • Prepare any questions regarding your assessment

What you can expect from EY

  • Provide evidence examples for each competency within the NES
  • Provide appropriate links, guidance and good practice examples to assist your understanding
  • Apply relevance and proportionality to evidence submitted for each competency

What you need to do

  • Prepare your document submission using the self assessment template provided and upload your documents on the secure portal (or post to EY via recorded delivery)
  • Provide evidence which demonstrates how you believe your organisation is meeting each competency
  • Ensure all documents are referenced clearly when preparing your submission pack (cross-reference where appropriate and ensure any larger documents are referenced by chapter or page*)
  • Identify a range of evidence sources, e.g.,:
    • A case study or synopsis describing how you consider your organisation meets the requirements
    • Results of self assessment, questionnaires, employee surveys
    • Processes, policies, plans and flowcharts
    • Emails, screen prints, updates, internal publications, notice boards
    • Presentations, meeting minutes

What you can expect from EY

  • Complete a comprehensive review of your submission against each of the NES competencies
  • Prepare an interim report detailing key findings and areas for focus during the on-site interviews (where required)
  • Send an interview itinerary template
  • Analyse responses from online survey participants and identify key trends (if applicable)

What you need to do

  • Review the report in readiness for your on-site assessment
  • Return your interviewee list. Due to the nature of the assessment it is often useful to see staff and managers who are responsible for or have an understanding of the following areas:
    • Setting diversity and inclusion related aspirations and objectives
    • Design and review of policies
    • Recruitment and selection
    • People management
    • Training and development
    • Performance review
    • Customer account management
    • Customer feedback and monitoring
    • Policy and procedure design and implementation
    • Procurement and supply chain
  • Return your completed itinerary

What you can expect from EY

  • Conduct confidential interviews with staff to supplement and validate any relevant evidence submitted
  • Conduct confidential interviews with customers and stakeholders (if applicable)
  • Keep interview content confidential and ensure any references are non-attributable in any report findings
  • Provide assessment headline summary feedback during last day on-site

What you need to do

  • Provide a briefing to those being interviewed
  • Ensure a confidential room is available throughout the interview process
  • Ensure that substitutions are available for any interviewees who are absent on the assessment days
  • Organise a coordinator to host the on-site interviews (primarily at the beginning and end of interview days)
  • Be available for a short opening meeting and a closing feedback meeting

What you can expect from EY

  • Provide a comprehensive and detailed report on how your organisation has scored against the NES
    • Assessor to complete scoring template against each competency
    • Lead assessor to collate and coordinate document findings and prepare your final assessment report
    • Quality review lead to review and analyse the information presented and endorse the recommendation/decision given by the lead assessor
  • Present findings to Board/Senior Leadership Team (if applicable)
  • Send the NES logo and branding guidelines (if applicable)
  • Plan any necessary follow-up actions
  • Confirm on-going review process

What you need to do

  • Organise a meeting with your assessor to present your report and provide feedback
  • Communicate the outcome and recommendations to your organisation
  • Implement any recommendations identified

Scoping meeting and self assessment

What you can expect from EY

  • Set expectations for the assessment process
  • Present the full process and map out the assessment journey
  • Answer any questions which you may have
  • Agree verbal and written report formats
  • Agree timescales
  • Discuss document submission
  • Present the self assessment template
  • Discuss whether an online survey is necessary and advisable for your organisation
  • Discuss online survey participants (if applicable)
  • Agree next steps

What you need to do

  • Arrange a scoping meeting with your assessor
  • Decide who should be at the meeting. This is an opportunity for key people to be involved at an early stage and to ask any questions that you might have
  • Prepare for your scoping meeting by ensuring that the key people in your organisation have familiarised themselves with the NES criteria and considered what your organisation is doing to meet the requirements
  • Draft a list of questions in advance of the meeting to ensure that all important topics are covered
  • Work with your assessor during the scoping meeting to set timescales for all activities and agree how you will collate, reference and present your evidence

Pre-assessment

What you can expect from EY

  • Determine what pre-assessment support is required
  • Provide additional guidance and recommendations to assist you in the evidence collection process
  • Spot check evidence against a range of competencies
  • Provide guidance against levels and ranges of evidence prepared
  • Complete a gap analysis
  • Confirm next steps and agree date for evidence submission
  • Send online survey to agreed participants (if applicable)

What you need to do

  • Prepare a draft of evidence across a range of competencies
  • Identify any which that require further interpretation
  • Identify any areas of particular difficulty, either in collecting evidence or in understanding requirements
  • Prepare any questions regarding your assessment

Document Submission

What you can expect from EY

  • Provide evidence examples for each competency within the NES
  • Provide appropriate links, guidance and good practice examples to assist your understanding
  • Apply relevance and proportionality to evidence submitted for each competency

What you need to do

  • Prepare your document submission using the self assessment template provided and upload your documents on the secure portal (or post to EY via recorded delivery)
  • Provide evidence which demonstrates how you believe your organisation is meeting each competency
  • Ensure all documents are referenced clearly when preparing your submission pack (cross-reference where appropriate and ensure any larger documents are referenced by chapter or page*)
  • Identify a range of evidence sources, e.g.,:
    • A case study or synopsis describing how you consider your organisation meets the requirements
    • Results of self assessment, questionnaires, employee surveys
    • Processes, policies, plans and flowcharts
    • Emails, screen prints, updates, internal publications, notice boards
    • Presentations, meeting minutes

Document Review

What you can expect from EY

  • Complete a comprehensive review of your submission against each of the NES competencies
  • Prepare an interim report detailing key findings and areas for focus during the on-site interviews (where required)
  • Send an interview itinerary template
  • Analyse responses from online survey participants and identify key trends (if applicable)

What you need to do

  • Review the report in readiness for your on-site assessment
  • Return your interviewee list. Due to the nature of the assessment it is often useful to see staff and managers who are responsible for or have an understanding of the following areas:
    • Setting diversity and inclusion related aspirations and objectives
    • Design and review of policies
    • Recruitment and selection
    • People management
    • Training and development
    • Performance review
    • Customer account management
    • Customer feedback and monitoring
    • Policy and procedure design and implementation
    • Procurement and supply chain
  • Return your completed itinerary

On-site interviews

What you can expect from EY

  • Conduct confidential interviews with staff to supplement and validate any relevant evidence submitted
  • Conduct confidential interviews with customers and stakeholders (if applicable)
  • Keep interview content confidential and ensure any references are non-attributable in any report findings
  • Provide assessment headline summary feedback during last day on-site

What you need to do

  • Provide a briefing to those being interviewed
  • Ensure a confidential room is available throughout the interview process
  • Ensure that substitutions are available for any interviewees who are absent on the assessment days
  • Organise a coordinator to host the on-site interviews (primarily at the beginning and end of interview days)
  • Be available for a short opening meeting and a closing feedback meeting

Final review and recommendations

What you can expect from EY

  • Provide a comprehensive and detailed report on how your organisation has scored against the NES
    • Assessor to complete scoring template against each competency
    • Lead assessor to collate and coordinate document findings and prepare your final assessment report
    • Quality review lead to review and analyse the information presented and endorse the recommendation/decision given by the lead assessor
  • Present findings to Board/Senior Leadership Team (if applicable)
  • Send the NES logo and branding guidelines (if applicable)
  • Plan any necessary follow-up actions
  • Confirm on-going review process

What you need to do

  • Organise a meeting with your assessor to present your report and provide feedback
  • Communicate the outcome and recommendations to your organisation
  • Implement any recommendations identified
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